HALL OF FAME
Our team will contact you within 24 hours and try to help arrange your tour
The payment didn't go through — your booking is saved and no money was taken. Our team will contact you shortly and help you with an alternative payment method.
Your booking request is in process. One of the reservations executives will be in touch shortly regarding the alternative payment methods.
Payment received. Your desert adventure is locked in.
For bookings without the Refund Guarantee, the following deadlines are measured from the scheduled start of the tour:
Approved refunds are returned to the original payment method within 30 days of cancellation approval.
Rescheduling is free of charge and subject to availability. Contact us before the tour to arrange a new date and time.
Send cancellation requests in writing to [email protected]. Your booking is officially cancelled once you receive our written confirmation.
If you purchased the Refund Guarantee, you can cancel for any reason at any time before the tour starts and receive a refund of the booking amount. The additional 10% guarantee fee is non-refundable and is retained. Approved refunds are returned to the original payment method within 30 days of cancellation approval. The guarantee is available for online payments only.
2. Force Majeure & Exceptional Circumstances
Big Red Adventure Tours reserves the right to cancel, reschedule, or postpone tours due to circumstances beyond our control, including but not limited to:
In these situations, the guest will be offered one of the following at the sole discretion of Big Red Adventure Tours:
Refunds during force majeure events may be subject to extended processing times due to banking constraints, payment processor restrictions, and administrative limitations during the crisis.
3. Participant Conduct & Safety
We reserve the right to deny service without a refund if:
4. Group & Third-Party Bookings
5. General Conditions
Free hotel pick-up and drop-off is included within Dubai. Additional charges may apply for remote locations outside the main Dubai city area.
Upgrade to an adrenaline fueled experience with our private tours, where you can test your skills.
Just you, your guide and the dunes.
If you purchased the Refund Guarantee, you can cancel for any reason at any time before the tour starts and receive a refund of the booking amount. The additional 10% guarantee fee is non-refundable and is retained. Approved refunds are returned to the original payment method within 30 days of cancellation approval. The guarantee is available for online payments only.
Rescheduling is free of charge and subject to availability. Contact us before the tour to arrange a new date and time.
Send cancellation requests in writing to [email protected]. Your booking is officially cancelled once you receive our written confirmation.
1 printed photo 6 X 8 inches in a soft folder and 1 highlights video 1:30 mins duration shot with 1 x GoPro ( price per buggy )
5 different designs available to choose from on site.
New balaclava.
5 different designs available to choose from on site.
Falcon photo on tour taken by our tourguide or your phone.
Cool drink of your choice, packet of chips, chocolate bar, a savoury freshly baked culinary delights.
GoPro Footage from the tour
A balaclava is a lightweight, protective head covering designed to shield your face and neck from sand, sun, and wind during the ride.
Art Souvenir
Arabic Wear
